ePay Frequently Asked Questions

What should I use as my Username?

Will I receive an e-mail after submitting my registration?

Do I have to use the Online Payment System?

Once I have registered do I have to use the Online Payment System every month?

What is my Online Payment ID?

Do I need to remember and input my Online Payment ID every time I log in?

I have forgotten my username. What do I do?

I have forgotten my password. How do I get a new one?

Can I change my password?

How do I change my personal details (name, email address)?

Where do I find my Checking/Savings Routing and Account numbers?

Do I need to input my Checking/Savings account information each time I make a payment?

What happens if my payment is returned for Non-Sufficient Funds (NSF)?

Can I schedule payments in advance?

Can I set up recurring payments?

Can I make more than one payment?

How soon will the payment be taken from my account and be posted to my bankruptcy case?

Will I receive a receipt upon making a payment?

Is there a ceiling to how much I can pay at one time?

Can I make partial payments?

Why are my payments held for 15 days?

What is the $3.00 Processing Fee?

Why are all my payments not listed in the Payment History?

Why is my account locked?

If my case has been dismissed or converted, can I use the Online Payment System to start making payments again if instructed by my attorney?

If my question was not answered, what do I do?

 

What should I use as my Username?
For your USERNAME, we strongly recommend that you use your complete email address (if less than 21 characters) or the portion of your email address prior to the @ symbol (if more than 21 characters), as that will help in remembering your USERNAME each time you access the system. If not, please use a name or word that you will remember!

Will I receive an e-mail after submitting my registration?
You will receive an email from Huon Le, Chapter 13 Trustee after your account has been approved.

Do I have to use the Online Payment System?
No, you may continue to send Cashier’s Checks, or Money Orders to:

Chapter 13 Trustee Huon Le - Augusta
P O box 102173
Atlanta, GA 30368-2173

Individuals that are required to have an “SDO” Salary Deduction Order can only use ePay to make additional payments.

Once I have registered do I have to use the Online Payment System every month?
No, you can continue to send Cashier’s Checks, or Money Orders to:

Chapter 13 Trustee Huon Le - Augusta
P O box 102173
Atlanta, GA 30368-2173

What is my Online Payment ID?
Your Online Payment ID is a combination of your case number (without dashes and no letters) and the last four numbers of your Social Security Number (SSN).

Example: Case # 11-77777 and SS# XXX-XX-1234

The Online Payment ID example is: 11777771234 (This is NOT YOUR ACTUAL Online Payment ID - use your ACTUAL SSN and case number).

Do I need to remember and input my Online Payment ID every time I log in?
No, you will only need to input this ID number the first time you register. However, you will need this ID if you have issues in the future with the ePayment Center. Please keep your Online Payment ID somewhere safe for future reference.

I have forgotten my username. What do I do?
On the login page of the Online Payment Center, there is a link called “Forgotten your Username?” When you click that link a new page opens that asks you for your Online Payment ID and Email Address. See the question “What is my Online Payment ID?” above if you do not know your Online Payment ID. Enter your Online Payment ID and the email address you originally used to request access. Click the Email Username link. The system will send an email to the email address associated with the Online Payment ID with your username. Please allow sufficient time for email delivery. Check your junk email folder if you do not receive the email in your inbox.

I have forgotten my password. How do I get a new one?
On the login page of the Online Payment Center, there is a link called “Forgotten Your Password?” The new page that opens upon clicking that link, will ask for your User Name and the system will send you a new password to the email address associated with your online account. Once you receive that new password, enter it into the login page. Once you have obtained access to your account, you can go to Settings and change your password to one of your choice.

Can I change my password?
Yes, once you are logged in, click on Settings to change your password.

How do I change my personal details (name, email address)?
Log in to ePay. Click on Settings. You will see two Edit .. links. Click the top Edit .. link. Change the information as needed. Enter your password in Your Password. Click the Save button.

Where do I find my Checking/Savings Routing and Account numbers?
The Routing and Account Numbers are located on the bottom of your check. The Routing Number is always a 9 digit number and appears to the left of your Account Number. DO NOT look for these numbers on a deposit slip, as the Routing Number may be different on that document. If you are unable to find your Routing and Account Numbers, please contact your banking institution for assistance.

Do I need to input my Checking/Savings account information each time I make a payment?
No, the Online Payment Center will store up to 5 different accounts and you will be able to choose an account from the “Previously Used” dropdown menu.

What happens if my payment is returned for Non-Sufficient Funds (NSF)?
It is very important that before you start this payment process you verify that your bank account has sufficient funds to cover the transaction. If you submit a payment without having sufficient funds in your bank account to cover the transaction, the result will be a Non-Sufficient Funds transaction. If this occurs, your bank account will be overdrawn and you may suffer consequences from your bank. In addition, if your payment is returned for Non-Sufficient Funds, or any other reason, your ePay account will be locked immediately and you will not have the option of using the ePay Trustee’s Online Payment System for the duration of your Bankruptcy Case. You will be required to make your plan payment by certified funds such as cashier’s checks or money orders.

Can I schedule payments in advance?
You may log in and schedule a payment up to 1 day in advance.

Can I set up recurring payments?
No, you will need to set up each individual payment at the time you are prepared to make the transfer.

Can I make more than one payment?
Yes, but it must be done in separate transactions. You can only make one payment while in the payment screen. Once you have completed a payment, you may go back to the beginning and submit an additional payment.

How soon will the payment be taken from my account and be posted to my bankruptcy case?
Payments made prior to 5:00 p.m. EST will be debited from your account the next day and will be posted within two business day to your bankruptcy case. Please visit the National Data Center (ndc.org) in approximately 3 business days if you would like to verify that the payment has been posted to your case.

Will I receive a receipt upon making a payment?
Yes, you will receive a confirmation email that your payment is complete. Please print this email and retain it for your record.

Is there a ceiling to how much I can pay at one time?
The limit is $9,999.99 per transaction. This is subject to change.

Can I make partial payments?
Yes. If you cannot afford to make your full plan payment at one time, you may make several smaller payments through the month. However, you need to discuss this with your attorney. Failure to make timely and full plan payments may result in the Trustee or Creditor filing a Motion to Dismiss your case or a Motion for Relief from the Automatic Stay.

Why are my payments held for 15 days?
This allows time for the Trustee to verify that the funds are sufficient and that the payment will not be returned from the bank.

What is the $3.00 Processing Fee?
This fee covers the cost by the bank for providing this service to you. The Trustee does not receive this money.

Why are all my payments not listed in the Payment History?
The Payment History in the Online Payment Center only displays payments made through the Online Payment System. It will not display payments made directly to the Trustee. For a full payment history in your case, please visit the National Data Center (ndc.org).

Why is my account locked?
There are several reasons why your account may become locked. The Trustee reserves the right to lock your account and prevent a debtor from making payments online. Reasons why you may be locked out may include: a Non-sufficient Funds payment (NSF), a debtor placing a Stop Payment on submitted funds, or the conversion or dismissal of your case. If your account has been locked and you are still required to make payments, please send certified funds such as cashier’s checks or money orders to:

Chapter 13 Trustee Huon Le - Augusta
P O box 102173
Atlanta, GA 30368-2173

If my case has been dismissed or converted, can I use the Online Payment System to start making payments again if instructed by my attorney?
No, not until the case has been reopened by Order of the Court.

If your case is reopened, your Online Payment account will be reopened automatically. If the account does not become available within 3 business days after your case is reopened, please contact us at 706-724-1039 or epayquestions@chp13aug.org.

Until your case has been reopened, please send cashier's checks or money orders to:

Chapter 13 Trustee Huon Le - Augusta
P O box 102173
Atlanta, GA 30368-2173

If my question was not answered, what do I do?
Email us at epayquestions@chp13aug.org or call 706-724-1039. Please include your name and case number in the email.

Office Information

Payment Mailing Address:

Chapter 13 Trustee Huon Le - Augusta
P O Box 102173
Atlanta, GA 30368-2173

Correspondence Address:

Office of the Chapter 13 Trustee
P O Box 2127
Augusta, GA 30903

Office Location

570 James Brown Blvd.
Augusta, GA 30901

Office Hours:

8:30 a.m. - 5:00 p.m. Eastern Time
Monday through Friday

Telephone:

(706) 724-1039
(800) 292-2883